Frequently Asked Question!
All LiveGood products have a 90-day empty bottle guarantee. If you are not 100% satisfied with any of our products for any reason, you can request a refund by sending back the unused portion or empty bottle to LiveGood Returns at 1201 Jupiter Park Dr., Unit 5, Jupiter, FL 33458. Be sure to include your name that was on the order or your order ID number.
To return a LiveGood product for a refund, simply send back the unused portion or empty bottle to LiveGood Returns at 1201 Jupiter Park Dr., Unit 5, Jupiter, FL 33458. Be sure to include your name that was on the order or your order ID number. Once your return is received, your refund will be processed.
Yes, LiveGood monthly membership charges can be refunded up to 7 days from the date of the charge, as long as no product purchases were used with the membership. To request a refund for a LiveGood monthly membership charge, please send an email to [email protected] with the name and/or ID number on the account.
Yes, there is a time limit for LiveGood yearly membership refunds. If you request a refund within 7 days of the charge and have never used the membership, you will receive a 100% refund. If you request a refund within 90 days of the charge and have never used the membership, you will receive a 50% refund. After 90 days, no refund will be given for LiveGood yearly memberships.
Yes, LiveGood affiliate join fees can be refunded if requested within 7 days of joining. To request a refund for LiveGood affiliate join fees, please contact LiveGood customer support at [email protected].
The shipping and fulfillment of your order begins as soon as it is submitted and cannot be canceled once the order is placed. If you placed an order and do not want it, you can ship it back for a refund. We will refund you as soon as the product is received at our warehouse and send you an email to let you know.
LiveGood Ships products worldwide.
Shipping cost depends on the size and weight of products, and your location. Put a few things in your cart and you will see the shipping price when you go to check out. You can see before/without paying.
You can then decide if you want to purchase, or remove items from your shopping cart.
If you have a credit card on file, Your membership will be automatically billed each month. From your account click on “My Membership” to view your bill date.
To allow an enroller change we will need permission from your current enroller.
Please have them send permissions directly to: [email protected] and include the following:
- Your Member ID#
- Their Member ID#
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Members are people who pay $9.95 per month (or $99.95 for the year) to get wholesale/member prices on all LiveGood products.
Retail Customers are people who are NOT members, and pay Retail prices for products.
Affiliates are people who can earn income in the compensation plan. An Affiliate may also be a Member or a Retail Customer, or neither.
Most people are Affiliates and Members so they can save money on products and earn money in the compensation plan.
The standard shipping time is 5-7 business days or sooner for shipments within the US and 2-3 weeks for international shipments.
You can view your order status and tracking information from your account under Order History.
Here is our Refund Policy
All LiveGood products have a 90 day empty bottle guarantee. If you are not 100% satisfied with any of our products for any reason, simply send back the unused portion or empty bottle to:
LiveGood Returns
1201 Jupiter Park Dr. Unit 5
Jupiter, Fl 33458
Be sure to include your name that was on the order or your order ID number.
As soon as the products are received at our warehouse, you will be refunded, and we will email you to let you know.