Returns & Refunds policy

# Returns & Refunds Policy for Liyans Properties

## Introduction

Welcome to Liyans Properties! We specialize in providing high-quality real estate consultation services and facilitating plot bookings in the Dholera Smart City project in Gujarat. We are committed to ensuring a transparent and fair approach to all transactions. This Returns and Refunds Policy outlines our procedures and guidelines for cancellations, refunds, and related inquiries.

## Key Definitions

1. Service: Refers to real estate consultation and plot booking services provided by Liyans Properties.

2. Booking Fee: The amount paid by a client to reserve a plot in Dholera Smart City, which may be non-refundable depending on the circumstances.

3. Client: Any individual or entity that engages Liyans Properties for consultation services or plot bookings.

## Returns and Refunds Policy

### 1. Consultation Services

- Nature of Services: All consultation services provided by Liyans Properties are intangible in nature, and as such, they do not qualify for refunds once the service has commenced or been delivered.

- Cancellation Policy: Clients may cancel their consultation appointments with a minimum of 24 hours' notice. Late cancellations may incur a fee equivalent to 50% of the consultation fee.

### 2. Plot Booking Fees

- Booking Fee Payment: When a client books a plot, a booking fee will be required to secure the reservation. This fee confirms the client's intent to purchase the plot and initiate the relevant processes.

- Non-Refundable Fee: The booking fee is generally non-refundable due to the commitment made by Liyans Properties towards the reservation of the plot. The service includes consultations, due diligence, and reservation confirmations.

### 3. Exceptional Circumstances for Refunds

Refunds for plot booking fees may be considered under the following exceptional circumstances:

- Project Cancellation: If the Dholera Smart City project is canceled or significantly altered by the governing authorities, clients may be eligible for a full refund of the booking fee.

- Misrepresentation: If there are any significant misrepresentations regarding the characteristics or availability of the plot that were made by Liyans Properties at the time of booking, clients may request a review for a possible refund.

### 4. Requesting a Refund

- How to Request: Clients seeking a refund must submit a written request via email to our customer service team at support@liyansproperties.com. The request must include relevant details like the booking confirmation number, date of booking, and reason for the refund request.

- Response Time: Liyans Properties will acknowledge receipt of the refund request within 3 business days and will aim to complete the review process within 14 business days.

### 5. Dispute Resolution

In the event of a dispute regarding our returns and refunds policy, we encourage clients to engage in a dialogue with our customer service team. If the situation cannot be resolved amicably, clients may consider alternative dispute resolution mechanisms in accordance with existing laws in Gujarat.

## General Terms

- Policy Changes: Liyans Properties reserves the right to amend this Returns and Refunds Policy at any time. Clients are encouraged to review this policy periodically for updates.

- Contact Information: For questions or concerns about this policy, please contact us:

- Email: support@liyansproperties.com

- Phone: +91-7011487150

- Address: 123 Liyans Lane, Dholera Smart City, Gujarat, India

## Conclusion

At Liyans Properties, we value transparency and client satisfaction. By utilizing our consultation services and booking plots in Dholera Smart City, you agree to the terms outlined in this Returns and Refunds Policy. Thank you for choosing Liyans Properties, and we look forward to assisting you with your real estate needs!